Build a Custom Support Team Tailored to Your Organization

From our experience, many customers find themselves locked into support structures with the implementation partner they initially used for their project.

Often, it is not until they are dissatisfied with these services that they seek alternative options. We believe it is critical to actively interview alternative support options throughout the project to ensure that you have the right structure in place to support your organization moving forward.

Support needs vary greatly between organizations. Key factors to consider when building a support structure include:

• Cost
• Response Times
• Resource Quality

Time is money

Paying for large consultancy packages often means dealing with new faces who must learn your organization’s processes and nuances, costing both time and money. Large consultancies frequently use these engagements to train their junior staff.

Whether you choose an onshore, nearshore, or offshore support model, it is crucial not to sacrifice quality for cost. You need the best talent, consistently dedicated to your organization and treating you as their top priority. In many cases, smaller, specialized teams can provide more focused and effective support.